Shipping policy

Thank you for shopping with CRISANADS LTD. We are committed to providing a smooth and reliable shipping experience. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United Kingdom: 5–10 business days
  • Europe: 5–12 business days
  • United States: 7–15 business days
  • Rest of the World: 7–20 business days

Please note that these are estimated delivery times and may vary depending on your location, customs procedures, and the shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (if available).

Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.

These charges are the responsibility of the customer.

Delayed or Lost Shipments

While we do our best to ensure timely delivery, CRISANADS LTD is not responsible for delays caused by:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Incorrect shipping information provided by the customer
  • Other events beyond our reasonable control

If you believe your order has been lost, please contact us and we will assist you.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at info@neenara.com.

We cannot guarantee changes once an order has been processed.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item

We will review your case and work towards a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

CRISANADS LTD

Company Registration Number: 17355057

71–75 Shelton Street

Covent Garden

London WC2H 9JQ

United Kingdom

Email: info@neenara.com